Help & Support

How Can We Help You?

Find answers to your questions, learn how to use our features, or get in touch with our support team.

Browse Help Topics

Find what you're looking for

Getting Started
Learn the basics of creating your first ad
12 articles
Templates & Design
How to use templates and customize designs
18 articles
Account & Billing
Manage your subscription and account settings
8 articles
Troubleshooting
Common issues and how to solve them
15 articles

Frequently Asked Questions

Quick answers to common questions

How do I get started with AdBuilder Now?

Simply sign up for an account and choose your plan. You can start with our $0.50 day pass to try out all features, or jump straight into a monthly plan for unlimited access.

What's included in the day pass?

The day pass gives you 24 hours of full access to create up to 10 ads using our basic templates, AI suggestions, and standard export formats. Perfect for trying out the platform.

Can I upgrade or downgrade my plan?

Yes! You can change your plan at any time from your dashboard. Upgrades take effect immediately, and downgrades take effect at the end of your current billing cycle.

Do you offer refunds?

We offer a 30-day money-back guarantee on all monthly plans. Day passes are non-refundable due to their low cost and immediate access nature.

How does the AI suggestion feature work?

Our AI analyzes your content, industry, and brand preferences to suggest optimal colors, fonts, layouts, and messaging that will resonate with your target audience.

Can I use my own images and logos?

You can upload your own images, logos, and brand assets. Professional and Exclusive plans include brand kit storage for easy access to your assets.

What file formats can I export?

You can export your ads in various formats including PNG, JPG, PDF, and SVG. Different plans offer different export options and resolutions.

Is there a limit to how many ads I can create?

Day pass allows 10 ads in 24 hours. Professional and Exclusive plans offer unlimited ad creation. Sales consultation includes 3 custom ads.

Still Need Help?

Our support team is here to help

Email Support
Get help via email

adbuildernowcontact@gmail.com

Within 24 hours
Live Chat
Chat with our support team

Available in dashboard

Instant response
Phone Support
Exclusive & Professional plans only

Available after login

Business hours

Plan-Specific Support

Different levels of support for different plans

Day Pass & Starter
Email support and help articles
  • • Email support (24-48 hours)
  • • Help articles and tutorials
  • • Community forum access
Professional
Priority support with faster response
  • • Priority email support (12-24 hours)
  • • Live chat support
  • • Phone support (business hours)
  • • Advanced tutorials
Exclusive
24/7 dedicated personal agent support
  • • 24/7 personal agent support
  • • Dedicated account manager
  • • Custom training sessions
  • • Priority feature requests